Frequently Asked Questions

Review our frequently asked questions below. If your question is not listed, please contact us!

General Questions

We use high-quality oils and butters (Shea, Coconut, Olive,Caster, and Cocobutter) in our products. Our products are vegan, cruelty-free, and palm-oil free.
Our products are handmade out of Winnipeg, Canada.
Due to the nature of handmade products, each product may have slightly varying characteristics than the product photo.
While we do use heavy red and black mica powders, they will not stain.

Orders are accepted through our website.
We accept Visa, Mastercard, and PayPal. We also have AfterPay enabled.
Delivery times vary depending on location, typically between 5-10 days within Canada.
Orders may be changed within 48 hours and cancellations within 24 hours. Please contact us if you have changes or cancellations and include your order number for quick reference.
We use Canada post for shipping. Free shipping is available for orders over $60 with code FREESHIP. At this time, we currently ship within Canada and the US with the goal to expand!
Check our website and social media for company updates.
We are currently offering contactless pickup or delivery Monday to Sunday 10AM - 9PM. Please make sure to select “In-Person Pickup” under the shipping options.
Please contact us via one of our contact methods for all wholesale inquiries.

Returns and exchanges are available for another product of the same value. If you experience a reaction using your products, please discontinue use and contact us for a refund.
Refunds will be provided via the payment method used to place your order.
Please take clear photos of the damaged products and shipping box and email the photos to us with your order number.